Return & Refunds
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. Where an item is damaged through misuse or abnormal use, MagIce cannot provide a refund, exchange or repair, whether the fault is identified by MagIce, the manufacturer or their service agent. MagIce will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Change of mind
If you have simply changed your mind and you are able to provide a valid receipt, MagIce may offer you an exchange or refund provided that the merchandise:
- is in saleable condition
- is unworn or unused with all original packaging and content included
and the exchange or refund is sought within 7 days of purchase. At times throughout the year, MagIce may extend the 7 day period to allow for gift giving periods such as Christmas.
If you are unable to provide a valid receipt and/or 7 days has passed since the original purchase date, MagIce at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. In such cases, MagIce may, at its absolute discretion, provide you with an exchange to the current value of the merchandise.
MagIce is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Return post and customers expense.